Refund and Returns Policy

Refund and Returns Policy

Last updated: October 31, 2026

This policy explains when you can return an order, request a replacement, or receive a refund from Peptide Near Me. By placing an order on peptidenearme.store, you agree to the terms below. All products are sold strictly as laboratory research materials, not for human or veterinary use.

Our Approach

We want every order to arrive correct, intact, and documented. If something goes wrong, tell us quickly and we will work to fix it. Because our products are sensitive research materials, some items cannot be returned once they leave our facility, and we explain which ones below.

Cancellations Before Shipping

You can change or cancel an order only before it ships. Contact us at sales@peptidenearme.com as soon as possible with your order number. If the order has not left our facility, we will cancel it and refund the full amount to your original payment method. Once an order ships, we cannot cancel it, and the rules below apply.

Products We Can Accept Back

We accept returns of unopened products in their original sealed packaging, with intact tamper seals, within 14 days of delivery. To request a return, contact us before sending anything back, and include your order number and the reason. We will confirm whether the return qualifies and send instructions. Items sent back without approval may not be accepted.

For approved returns, you pay return shipping unless the return results from our error. We refund the product price once we receive and inspect the item. Original shipping charges are not refundable unless the return results from our error.

Products We Cannot Accept Back

For safety and quality reasons, we cannot accept the following:

• Opened vials, or vials with a broken tamper seal.
• Any product that has been reconstituted, mixed, or used.
• Products that were stored incorrectly after delivery, since we cannot verify their condition.
• Diluents, accessories, and consumables that have been opened.
• Products returned after 14 days from delivery.
• Items that arrive without prior approval.

Peptides are sensitive to temperature, light, and handling. Once a product leaves our control, we cannot confirm its storage history, so we cannot resell it or verify its integrity.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. Send your order number and clear photos of the outer box, the shipping label, and the product. Please keep all packaging until we confirm that your case is closed.

After we review your report, we will offer a replacement or a refund, depending on availability and the circumstances. We cover the shipping cost for replacements that result from our error. Reports submitted after 48 hours may not qualify, although we will review each case in good faith.

Documentation or Lot Discrepancies

Every vial ships with a lot number that matches its Certificate of Analysis. If the lot number on your vial does not match the COA provided, or if the documentation is missing or illegible, contact us within 14 days of delivery with photos of the vial label and the COA. We will investigate, and if we confirm a documentation error, we will replace the item or refund it.

Lost or Delayed Packages

If your package does not arrive, check the tracking link in your shipping confirmation email. If the tracking shows no movement for more than 5 business days, or the package shows as delivered but you cannot find it, contact us. We will open a claim with the carrier and work toward a replacement or a refund. For full details on delivery, see our Shipping Policy.

Refund Processing

Approved refunds go back to your original payment method. We process refunds within 5 business days after we approve them or receive the returned item. Your bank or card issuer may take additional time to post the credit, usually 5 to 10 business days. We will email you when we issue your refund.

If you paid with a method that cannot receive refunds, or if the original method is no longer available, contact us and we will arrange an alternative.

Chargebacks and Disputes

Please contact us before you open a dispute with your bank or card issuer. Most issues resolve faster directly with us. We keep records of orders, shipping confirmations, tracking data, and customer communications, and we may submit them to respond to a dispute.

Orders We May Decline or Cancel

We may cancel an order and issue a full refund if we cannot verify the order, if an item is out of stock, if a pricing error occurred, or if we believe that filling the order would violate a law or regulation. We will notify you if this happens.

Research Use Only

Our products are intended for laboratory research only. They are not drugs, foods, dietary supplements, or cosmetics, and they are not intended for human or veterinary use. We do not provide medical advice, and we cannot accept returns or issue refunds on the grounds of a personal health outcome, since the products are not sold for personal use.

Contact Us

Questions about a return or refund? Reach us through our contact page or at sales@peptidenearme.com. Please include your order number so we can help faster.